Consumer strategy for the people who run hospitals and health systems.
Stover Smith Advisors works with provider organizations and the health tech companies that serve them on how patients find, book and stay with you: access, the core EHR and the operating layer around it, and where AI earns a place. Advice from an operator who has run this work from the inside.
Start a conversationScoped to the decision in front of you.
Consumer and access strategy
Which patients you need to win, the life moments where you win them, and the access changes that decide whether they come back.
The front door and the operating layer
Scheduling, templates, contact center and digital tools that work together inside the EHR you already own.
AI in the patient experience
Where AI agents belong in scheduling and outreach, what has to be fixed first, and how to measure whether it worked.
Health tech advisory
Positioning and go-to-market from the buyer's side of the table: how provider organizations evaluate, buy and implement.